The Office Management and Automation specialization aims to prepare highly competent and experienced professionals ready to work in local and international markets in the fields of secretarial work, executive secretarial work, and office management. This is achieved by equipping students with diverse and varied skills. The specialization also focuses on preparing students to work in modern administrative office environments by providing them with skills in information management, organizing office tasks, and using computers and office software (such as Microsoft Office programs, correspondence management systems, appointment scheduling, and database management).
- To prepare qualified cadres with high-level skills in using modern technologies in administrative and office work.
- To enable students to acquire theoretical and practical knowledge in the fields of management, organization, and modern secretarial practices.
- To enhance skills in communication, coordination, and information management within various work environments.
- To support the digital transformation of institutions by graduating professionals capable of using automation and electronic archiving systems.
- To equip students with the ability to work efficiently in both government and private offices, keeping pace with technological advancements in management.
- High school graduates (from all streams) wishing to join the field of management and office work.
- Current employees in administrative institutions who wish to develop their technical and administrative skills.
- Individuals interested in starting a career in modern secretarial work and office automation.
- Possesses comprehensive knowledge of the fundamentals of management and organizational structure.
- Proficient in using computers, office software, and office management systems.
- Capable of preparing reports, official correspondence, and organizing meetings.
- Possesses effective communication skills and the ability to interact with colleagues and clients with tact.
- Has an initiative-taking spirit and the ability to manage time and solve daily administrative problems.
- Committed to work ethics and the confidentiality of administrative information.
- Apply management concepts and organizational fundamentals in work environments.
- Use digital tools to perform office and administrative tasks.
- Prepare documents and correspondence in a professional manner.
- Organize and manage databases and electronic archives.
- Communicate effectively within the office work environment.
- Contribute to improving the efficiency of administrative work through appropriate automation solutions.
Graduates of this program can work in:
- Modern secretarial offices in government and private institutions.
- Human Resources and Administrative Affairs departments.
- Correspondence and Electronic Archiving departments.
- Customer Service and Reception offices.
- Technology or business companies that require technical administrative support.
- Offices of executive managers as administrative assistants or office coordinators.
- First: Admission Requirements
To enroll in the program, the applicant must meet the following conditions:- Hold a high school diploma or its equivalent from a recognized institution.
- Pass the personal interview or the admission test (if applicable).
- Adhere to the regulations and laws of the educational institution and its academic systems.
Second: Admission Procedures
Admission to the program is completed according to the following steps:
- Fill out the online application form through the website of Palestine College.
- Submit the required documents, which typically include:
- A certified copy of the high school diploma (Tawjihi).
- A copy of the personal ID card or passport.
- Recent personal photographs.
- Any additional documents requested by the educational institution.
- Undergo a personal interview to assess communication skills and motivation for the specialization.
- Complete the registration procedures and pay the tuition fees according to the applicable system.
- Attend the orientation program for new students to learn about the specialization and its study requirements.
First Year Level:
| First Semester | Second Semester | ||||||||
| Course Number | Course Name | Credit Hours | Course Number | Course Name | Credit Hours | ||||
| 900108 | Digital Skills | 3 | 900101 | Arabic Language | 3 | ||||
| 912102 | Public Relations Management | 3 | 912105 | English Typing | 3 | ||||
| 911105 | Principles of Management | 3 | 912202 | Database Management | 3 | ||||
| 912210 | Mathematics | 3 | 912110 | Arabic Correspondence | 3 | ||||
| 912104 | Arabic Typing | 3 | 912204 | Document and Archive Management | 3 | ||||
| 900103 | English Language | 3 | 912205 | Mail and Email Management and Integration | 2 | ||||
| Total | 18 | Total | 17 | ||||||
Second year level:
| First Semester | Second Semester | ||||
| Course Number | Course Name | Credit Hours | Course Number | Course Name | Credit Hours |
| 912200 | Management Information Systems | 3 | 900200
900300
|
Islamic Thought Studies Anti-Corruption: Challenges and Solutions |
3 |
| 911107 | Principles of Accounting | 3 | 911109 | Office and Secretarial Work | 3 |
| 912207 | English Correspondence | 3 | 912103 | Protocol and Ceremonies Management | 3 |
| 912100 | Computer Applications | 3 | 900114 | Sports Activity | 1 |
| 912206 | Document and Report Preparation | 3 | 912201 | Field Training 2 | 1 |
| 912208 | Field Training 1 | 2 | 912900 | Technological Management Systems | 3 |
| 900113 | Entrepreneurship | 3 | 912205 | English for Business | 3 |
| Total | 20 | Total | 17 | ||
College Requirements
| Course Number | Course Name | Course Description |
| 900108 | Digital Skills | This course aims to provide students with the fundamental knowledge and skills for dealing with digital technologies and basic computer software, enabling them to use technology effectively in their studies and daily work.
The course also focuses on enhancing capabilities in digital research, electronic communication, and securing digital information in the modern work environment, as well as the efficient use of computers and essential office applications (Word, Excel, PowerPoint).
|
| 900103 | English Language | This course aims to develop students’ fundamental skills in listening, speaking, reading, and writing in English, and to enable them to use the language in academic and everyday situations.
It also seeks to enhance the student’s ability to understand English texts and communicate effectively using correct and clear language in academic and professional contexts.
|
| 900101 | Arabic Language | This course aims to develop the student’s language skills in reading, writing, and oral and written expression, and to enable them to use the Arabic language correctly in academic and professional life.
It also seeks to enhance students’ linguistic and cultural identity, and instill a love for the Arabic language as a tool for thinking, creativity, and effective communication.
|
| 900113 | Entrepreneurship | This course focuses on enabling students to understand entrepreneurship in a practical and simplified manner. It begins by defining entrepreneurship and its role in society, moves through identifying personal entrepreneurial traits such as leadership and creativity, and culminates in acquiring fundamental skills like time management, decision-making, and problem-solving.
The student will learn about the nature of small enterprises, the characteristics of freelance work, and the success factors for entrepreneurial projects, including planning, idea development, and selecting the appropriate business model. The course also involves preparing a comprehensive business plan that includes marketing, pricing, and digital promotion, and equips the student with the fundamentals of financial management, cost estimation, and financing methods. Furthermore, this course provides students with an opportunity to learn about digital transformation tools, e-commerce, freelance work, and the applications of artificial intelligence in entrepreneurship. The overall aim is to enhance the student’s readiness for the modern job market.
|
| 900114 | Sports Activity | This course involves studying the emergence and evolution of physical education in its various forms throughout ancient, medieval, and modern times. It also covers the influence of physical education on various civilizational aspects of societies—economic, political, educational, and religious—and how it has been influenced by them. Additionally, the course focuses on the ancient and modern Olympic Games in terms of their origin, rituals, and activities. |
| 900200 | Islamic Thought Studies | This course presents an introduction to Islam and its general foundations, its characteristics, and its sources (the Holy Quran and the Prophetic Sunnah). Additionally, it introduces Islamic systems (the creed system, worship system, economic system, governance system, penal system, moral system, and Islamic legislation), explaining the characteristics and impacts of these systems on the individual and society.
The course also involves discussing contemporary issues (Islam and women, globalization, human rights, and contemporary jurisprudential matters).
|
| 900300 | Anti-Corruption: Challenges and Solutions | This course addresses the topic of anti-corruption in a general framework. It clarifies the intended meaning of the concept of corruption, the reasons for its emergence, and identifies its forms. The course also covers the consequences of the spread of this phenomenon from political, economic, and social perspectives, introduces the mechanisms for reporting corruption, and highlights the role of various sectors in combating corruption. |
College Requirements
| Course Number | Course Name | Course Description |
| 912104 | Arabic Typing | This course aims to introduce students to the basics of typing in Arabic and train them to type Arabic texts using a computer with the touch-typing method (without looking at the keyboard). The goal is to achieve a typing speed of no less than 30 words per minute with high accuracy and no errors, based on memorizing the positions of the letters on the keyboard.
Additionally, the course seeks to equip the student with proficiency in typing and to reinforce its practice in their daily and professional life through exercises and lessons, whether using specialized typing software or word processing programs like MS Word.
|
| 912105 | English Typing | This course aims to train students in English typing skills using MS Word and specialized typing training software. It includes training in touch typing, typing numbers, punctuation marks, and various symbols on the keyboard. The course also trains students to correct errors in handwritten texts and type various kinds of business letters.
|
| 912102 | Public Relations Management | This course provides an in-depth study of public relations theory and illustrates how to apply it in practice. It focuses on strategic engagement with diverse audiences, developing long-term and meaningful organizational relationships, and managing reputation. |
| 912103 | Protocol and Ceremonies Management | The “Ceremonies and Protocol Management” course aims to provide students with the knowledge and skills necessary to manage and organize official events and ceremonies that require precise coordination and meticulous execution according to international and local protocol standards. The course includes studying the fundamental principles of protocol, practices followed in organizing official events, in addition to managing public relations and communication during important events. |
| 911109 | Office and Secretarial Work | The program provides an understanding of key areas in management, administrative services, customer service, routine office procedures, office and internet ethics, and office automation. It is also designed to allow students the option to delve deeper into other areas of administrative training. The course aims to prepare students for secretarial roles within government departments, local authorities and councils, quasi-governmental organizations, and private industry, as well as for administrative roles within the office or for work in project management. |
| 912200 | Management Information Systems | This course covers the general framework of management information systems, their types, and their importance in achieving competitive advantage for organizations. It also provides a comprehensive description of the stages of building and developing management information systems. The course further delves into project systems, management support systems, business intelligence systems, and the application of artificial intelligence in decision-making. |
| 912206 | Document and Report Preparation | This course aims to equip students with the necessary skills to prepare the required documents and reports that contain a quantity of data and information in a summarized, formatted manner that highlights the important points. These, in turn, help the manager understand what is happening within the institution. |
| 912110 | Arabic Correspondence | This course focuses on acquiring the necessary skills and methodological techniques for producing personal and official correspondence. The components of a business letter are examined in detail, along with guidelines for organizing and writing letters, including both positive and negative messages. The course also covers punctuation skills and the appropriate use of words using Microsoft Word. |
| 911102 | English for Business | This course covers a range of fundamental topics that help students succeed in the workplace. It focuses on mastering accounting terminology in English, particularly terms related to financial reporting and management accounting, without delving into advanced concepts. The banking unit then enables students to understand the role of banks and the services they provide, and to master the associated terminology in English.
In the professional life skills unit, students will learn the difference between technical skills and soft skills, and the importance of each for professional success. They will also learn how to write a strong personal introduction in English for job interviews through the “Tell me about yourself” unit, where they learn to express their educational background, strengths, and work motivation in writing. Finally, the unit on commercial companies and service companies helps students distinguish between service businesses and product sales, along with their specific English terminology, focusing on basic concepts such as cost versus price and inventory management.
|
| 912207 | English Correspondence | This course places importance on acquiring the necessary skills and methodological techniques for producing personal and office correspondence. The components of a business letter are examined in detail, along with guidelines for organizing and writing a letter. Students will learn how to write neutral letters and letters of inquiry. The course also covers the skills for correctly using punctuation and words. |
| 912205 | Mail and Email Management and Integration | This course aims to provide students with the skills and knowledge necessary to manage their electronic correspondence effectively and efficiently. The course covers the basics of using email, search and filtering operations in email, in addition to group collaboration such as scheduling meetings through electronic calendars, creating and sharing invitations, and maintaining a log of tasks and achievements.
The course also addresses the use of Outlook and cloud services, as well as how to perform mail merges through email or using Microsoft Word. Students will learn how to create electronic forms, share them, and collect the results.
|
| 912202 | Database Management | This course aims to equip students with the necessary skills to prepare and design informational databases using Excel and Access. This will enable them to set up and design informational databases that contain specific tables, in addition to creating queries, reports, and interactive forms that facilitate the data retrieval process. |
| 912204 | Document and Archive Management | This course provides a comprehensive examination of electronic records management, addressing key components, processes, and systems. It covers document computing techniques for managing electronic documents, including proper handling of document creation, access, and dissemination. The curriculum explores the nature and structure of documents and their representation, alongside methods for their effective use and control. Additionally, the course introduces fundamental concepts of records retention requirements and systems, focusing on the classification and preservation of electronic records. It also presents strategies and tools for managing structured, unstructured, and web-based information as formal records, culminating in the management of electronic records archives. |
| 912100 | Computer Applications | This course aims to equip students with practical skills in Word, Publisher, Photoshop, and PowerPoint, enabling them to comprehensively master document creation, editing, and design. Students will learn to format text, design forms, and integrate elements such as indexes, references, organizational charts, images, symbols, and shapes. In PowerPoint, they will develop proficiency in creating well-timed slide presentations with suitable backgrounds and professional slide transitions. Using Publisher, they will gain the ability to design brochures, cards, and calendars with precision. Additionally, through Photoshop, they will acquire foundational image editing and graphic design capabilities for producing varied visual projects. |
| 912208
912201 |
Field Training 1
Field Training 2 |
This course aims to provide students with practical experience in various commercial and administrative fields by integrating them into practical training within the local job market according to their specialization. This facilitates their entry into the workforce, enhances their ability to work in their field of expertise, and deepens their understanding of potential job tasks they may undertake after graduation. A prerequisite for this course is the completion of 33 credit hours, with the field training (both first and second) counting as 2 credit hours for the student. |
| 911107 | Principles of Accounting 1 | |
| 911105 | Principles of Management | This course provides a comprehensive overview of management and its evolution. It examines the managerial functions of planning, organizing, leading, and controlling, along with their impact on business organization. The course discusses the essential skills and functions required for effective managers in today’s business environment. Overall, it enables students to analyse and understand the changing business landscape and the role of ethics, social responsibility, and environmental issues in the contemporary business world. |
| 912210 | Mathematics | This course aims to introduce students to the fundamental principles of mathematics and the directly related geometric mathematical concepts. This is achieved by learning basic laws and developing capabilities in handling numbers, equations, and functions, with theoretical application in the science of calculus. |
| 912900 | Technological Management Systems | This course focuses on studying the concept of technological management systems and their role in supporting administrative decisions and developing the office work environment. This is achieved by exploring the applications of information systems in the fields of planning, organization, and follow-up, and by using modern technologies in data processing and streamlining administrative procedures, all of which enhances institutional efficiency and effectiveness. |