Privacy Policy
This Privacy Policy explains how جامعة فلسطين الأهلية (“we”, “us”, or “our”) collects, uses, shares, and protects information when you use جامعة فلسطين الأهلية (the “Service”), including our mobile application and our website at https://www.paluniv.edu.ps/. By using the Service, you agree to the practices described here.
1. Who we are
جامعة فلسطين الأهلية is the data controller responsible for your information. You can contact us at any time using the details in the Contact us section.
2. Information we collect
2.1 Information you provide
- Account details such as your name, email address, phone number, and password.
- Profile information and any content you submit through the Service.
- Communications you send to us, including support requests.
2.2 Information from Meta / Facebook
If you sign in using Facebook Login or otherwise connect a Meta product, we receive the information you authorize through Meta’s permission screen, which may include your public profile and email address. We only request the permissions necessary to operate the Service and we use this data in accordance with Meta’s Platform Terms and Developer Policies.
2.3 WhatsApp messaging information
When you communicate with us over WhatsApp, or when you opt in to receive WhatsApp messages, we process your WhatsApp phone number, your message content, and message delivery and read status. These messages are sent and received through the WhatsApp Business Platform (Cloud API) provided by Meta. Meta processes this data as described in its own privacy policies.
2.4 Device and usage information
- Device identifiers, operating system, app version, and language settings.
- A push-notification token (for example, a Firebase Cloud Messaging registration token) so we can deliver notifications to your device.
- Log data such as IP address, access times, and pages or features used.
- Cookies and similar technologies on our website (see Section 8).
3. How we use your information
- To create and manage your account and provide the Service.
- To send you notifications and messages you requested, through push notifications, SMS, email, and WhatsApp.
- To verify your identity, including sending one-time passcodes (OTPs).
- To respond to your inquiries and provide customer support.
- To protect the security and integrity of the Service and prevent fraud or abuse.
- To comply with our legal obligations.
4. Legal bases for processing
Where applicable law requires a legal basis, we rely on one or more of the following:
- Consent — for example, when you opt in to receive WhatsApp, SMS, or marketing messages.
- Performance of a contract — to deliver the Service you signed up for.
- Legitimate interests — to secure and improve the Service.
- Legal obligation — where we are required by law to process data.
5. Messaging consent and how to opt out
We send proactive WhatsApp, SMS, and email messages only to users who have opted in. You can withdraw consent at any time:
- WhatsApp: reply with
STOPor block our number, or contact us to be removed. - SMS: reply with
STOPto any message. - Email: use the unsubscribe link in any message.
- Push notifications: disable them in your device settings.
Note that we may still send essential service messages, such as security or account-critical notices, where permitted by law.
6. How we share your information
We do not sell your personal information. We share it only as described below:
7. Data retention
We keep your information only as long as needed to provide the Service, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.
8. How to delete your data
You can request deletion of your account and personal data at any time. Send a request to [CONTACT EMAIL] with the subject line “Data Deletion Request”, or use the in-app option at [IN-APP DELETION PATH, e.g. Settings → Delete Account]. We will verify your identity and delete your data within [NUMBER] days, except where we are required by law to retain certain records.
9. Cookies and similar technologies
Our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect how the website works.
10. Security
We use technical and organizational measures to protect your information, including encryption in transit, access controls, and secure storage of credentials and tokens. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. International data transfers
Your information may be processed in countries other than your own, including where our service providers operate. Where required, we use appropriate safeguards for such transfers.
12. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Delete your data (see Section 8).
- Object to or restrict certain processing.
- Withdraw consent at any time.
- Request a copy of your data in a portable format.
To exercise these rights, contact us at [CONTACT EMAIL].
13. Children’s privacy
The Service is not directed to children under [AGE, e.g. 16], and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it.
14. Third-party links and services
The Service may link to or rely on third-party services. We are not responsible for their privacy practices, and we encourage you to review their policies.
15. Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version here and update the “Last updated” date. Material changes will be communicated through the Service where appropriate.
16. Contact us
جامعة فلسطين الأهلية
[POSTAL ADDRESS]
Email: [CONTACT EMAIL]
Website: https://www.paluniv.edu.ps/